FAQ

Cuff:
If the cuff is leaking air you will hear a hissing sound coming from the cuff. Depending on the size of the leak, it can be easier or harder to hear. In this case the cuff needs to be replaced. If the cuff is not under warranty, please call customer service at 86-13794499373 to purchase a new cuff.

BP Monitor:
If you can not hear any sound from the cuff than the air leak is inside the BP monitor. In this case you will have to send the BP monitor to our service department to be checked.

It is very important that you use the correct cuff size. Before deciding which cuff is correct for you, measure your circumference of your upper arm. Let your arm hang at your side and measure the circumference in between your shoulder and your elbow.

Upper Arm Blood Pressure Monitors:

There are 3 important steps to follow to get accurate and constant readings:

  • Cuff size.Measure the circumference of your upper arm and compare that number to the range imprinted on your cuff. If you do NOT fall within that reange you need a different sized cuff.
  • Sit in a chair with your arm placed on a table in front of you, feet flat on the floor.
  • Resting Period.Rest at least 5 minutes before taking your first measurement. It is recommended that you place the cuff around your arm first and then rest.

Wrist Blood Pressure Monitors:

There are 3 important steps to follow to get accurate and constant readings:

  • Cuff size.Measure the circumference of your wrist and make sure your wrist size falls within the size imprinted on the cuff.
  • Sit in a chair with your arm placed on a table in front of you. Place your hand on top of the storage box, so that the unit is on the same level as your heart (very important).

Resting Period. Rest at least 5 minutes before taking your first measurement. It is recommended that you place the cuff around your arm first and then rest.

No, every manufacturer uses different plugs to connect the cuff to the unit. Also, BP machines use a motor specifically developed for a certain machine. If the cuff is too large or small the motor may not be able to inflate the cuff.

No, these machines have not been tested and calibrated for usage on the forearm

Monitors can be used on any arm, however it is easier to apply the cuff on the left arm. Also, readings will vary from one arm to the other, therefore don’t switch arms and compare the readings, they will vary. If using the left arm, stay with the left arm.

No, you don’t have to remove the batteries, but we recommend it. Most people who use the AC adaptor forget that they have batteries in the unit and they may leak if left in the unit for too long. This leakage may damage the device